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Old 12-26-2005, 08:22 AM
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Default 24/7 Technical Support Services

Hello Everyone,

We are http://assistanz.com. We provide high quality Technical Support for remote webhosting clients.

Our operations with server management are concise and consistent, we maintain high quality and accuracy

in our work. We have support plans starting from A to Z and it will match almost all sort of clients who are

in the webhosting industry. In order to maintain flexibility we are also providing customized plans, all you

have to do is shoot a mail to sales@assistanz.com.

Here are some of the works we do:

1. 24/7/365 HELPDESK based support.

2. Monitoring servers 24/7/365 using our monitoring tools/Customer monitoring tools.

3. Periodic server audits to prevent the servers from going down.

4. Directly responsible for managing all remote accessible network hardware and servers.

5. Maintain prompt response times to support queues.

6. Maintaining the backups.

7. Restoring servers from backups when servers crash, in a timely fashion.

8. Insure all servers are secure and running latest secure software versions.

9. Perform upgrades to all server level software when needed.

10. High quality security will be provided to the servers in the form of strict firewall rules.

11. Pointing hardware related issues. [Ex. Harddisk corruption] in timely manner.

12. Keeping the server softwares updated including kernels to face any kind of eventualities.

13. Available on IMs 24/7/365.

14. Phone facility to contact DCs in order to reboot servers.

14. We will maintain a conducive and informed relationship with client to ensure consistent level of service.

All the techs are highly qualified and international certification holders with 2 years of webhosting industry experience.

Please visit http://www.assistanz.com for more details about us.

We rely upon Quality.

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