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Old 01-01-2010, 08:02 PM
TEM TEM is offline
Junior Member
 
Join Date: Dec 2009
Posts: 6
Default SLA is your only recourse

Make sure you know how your SLA is worded. Most will not even give you a throughput SLA, so demand it if you have negotiating power - then make sure you specify how it is calculated. If you have dedicated service, the carrier will just point to the port and say, "you are getting the full bandwidth."
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