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Old 01-01-2010, 08:02 PM
TEM TEM is offline
Junior Member
Join Date: Dec 2009
Posts: 6
Default SLA is your only recourse

Make sure you know how your SLA is worded. Most will not even give you a throughput SLA, so demand it if you have negotiating power - then make sure you specify how it is calculated. If you have dedicated service, the carrier will just point to the port and say, "you are getting the full bandwidth."
Telecom Management
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