An extremely interesting article, thanks for sharing it. I wonder if companies will now begin to realize that employing only contract workers do handle their IT will also eventually harm them very much. Once a contract person has left the company, their knowledge goes with them. I can be a disaster for any company which has created its own computer programs to process its business. I've seen it happen myself and it isn't pretty!
I must say I really enjoyed watching this interview. Heather's obviously realized that many staff have un-used potential and she was willing to work with those people and help them to develop that potential to make these employees even more valuable to the organization. If only all companies would realize the potential of their existing employees and use.
here in our country there's high attrition in outsourcing company since they find it so easy to get a job after acquiring skills and talent plus experience from their previous company.
though for some company they will give a bond (contract that say employee will stay for specific period or they will pay for the expense the company use for their training) to make employee stay just for a year or two.
I agree with you guys, extreme outsourcing is good for lowering the operational cost but not good for information security, policies, keeping standards. Some times contracts can breach your information and also carry knowledge about your system. an Annoyed contractor can also harm system by hacking or spamming.
Also have key resources under your umbrella and retain them for well-being of your business.