What are the general issues or ticket you receive from your clients daily. I beleive most of them will be reboot request. Feel free to share your experience.
Thank You
David.K
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Well obviously the most commen is reboot requests. Then after that it is probably DNS and Email issues. There are quite a few tickets on reverse dns etc.
Then you get quite a few tickets on problems with control panels.
There are not very many tickets on hardware failure as it is suprisingly rare on how big of a scale it is...
I'd have to agree that the majority of the tickets are for a reboot. We always give the customer an option to pay for a Remote Reboot (either one time or monthly) but the majority of the time the customers opt to have us do it.
I agree with Tris, it shows the customer your response time the customer's tickets