Hello Arglbargl,
Since I worked with datacenter operations for some time. I agreed with SiteSouth with if you have current policies you may want to post them or get some advices from other members. I will describe as in points from your task lists, but if you need more help or more input, Please e-mail me @
ananth@bizzrt.com
1) Data Center Facilities
- Asset Management (Need to have Inventory system in place with categorized items)
- Cleaning (Need to have a procedure and timing)
- Emergency (Need to have all contacts and failover numbers)
- Escalation (Need to have detailed run book and change management producers in place)
- Monitoring (categorized the monitoring procedures with servers, functionality, and importance and Escalation procedure)
- Physical Layout Maintenance (This is one of the key point in datacenter operations, Need to be detailed and trace all the moved)
- Physical Security (This is the most important in Datacenter and for servers, Need to have electronically controlled and doubled custody if possible)
- Physical/Environmental Facilities Operations ( This will summarize most of above)
2) Server, 3) Mainframe, 4) Storage and 5) Tape Operations
- Availability Monitoring (Change management system in place)
- Backup (offsite and fire-proof onsite safe)
- Adds/Moves/Removes/Disposal (
- Operator/SA Interaction (Detail Run book)
- Technical Emergencies (Need to have all contacts and failover numbers)
- Technical Escalations (Need to have all contacts and failover numbers and SLA)
- Whiteboard
6) ID Administration (CO-LO access and server passwords)
7) Mainframe Job Scheduling (Job scheduler, eg..Autosys and etc..)
8) Shift Turnover ( 1 hrs Overlap on each shifts is important)
9) Crisis Management (Change management system in place)
10) Procedures Change Control (Change management system in place)