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Old 04-10-2006, 01:00 PM
udsquare
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Default TRUE 24x7 tech. Support

Greetings !!

U&D Square is accepting orders again under following support plans.

Support Plans
A) Shared Help Desk support:
Shared help desk/ E-mail support is available for 8hrs, 16hrs and 24hrs a day.
Description:Shared helpdesk support by level2 administrators. Minimum 2 years of experience in providing web hosting support. Familiar with all widely used control panels and OS. (30 min. response and 2 hrs resolutions)
Costing:
  • 8hrs a day 6 days a week: $325 per month (max 300 tickets)
  • 16 hrs a day 6 days a week: $599 per month (max 450 tickets)
  • True 24x7 helpdesk support:$799 per month (max 700 tickets)

B) Dedicated Helpdesk + live chat support:
Dedicated help desk/ E-mail support is available for 8hrs, 16hrs and 24hrs a day.
Description:: Dedicated helpdesk support by level2 administrators. Minimum 2 years of experience in providing web hosting support. Familiar with all widely used control panels and OS. 15 min. response and 2 hrs resolutions. If problem is
complex or time consuming then follow up mails every hr. until problem is resolved.
Costing:
  • 8hrs a day 6 days a week: $375 per agent per month (unlimited tickets + chats)
  • 16 hrs a day 6 days a week: $699 per agent per month (unlimited tickets + chats)
  • True 24x7 helpdesk support:$999 per team per month (unlimited tickets + chats)

C) True 24x7 Full support (Shared):
Support Includes unlimited help desk support with 30 min. response and 2 hrs resolution. Unlimited live chat, server management and server monitoring.
Description:: Shared 24x7 support by level3 administrators. Computer engineer+ RHCE or MCSE + Minimum 3 years of experience in providing web-hosting support. Familiar with all widely used control panels and OS. 30 min. response and 2 hrs resolutions.
Costing:$999 per month

D) True 24x7 Full support (Dedicated):
Dedicated support Includes unlimited help desk support with 15 min. response and 2 hrs resolution. Unlimited live chat, server management and server monitoring.
Description:: Dedicated 24x7 support by level3 administrators. Computer engineer+ RHCE or MCSE + Minimum 3 years of experience in providing web-hosting support. Familiar with all widely used control panels and OS. 15 min. response and 2 hrs resolutions. If problem is complex or time consuming then follow up mail every hr. until problem is resolved. Total 4 administrators in one team. 4th admin would be backup admin that will work during weekly/other off of other three administrators. Live Camera access to watch your team on mobile/pda/laptop or pc. Phone access to team for contacting datacenters/Client.
Costing:$1299 per month

Ultimate Infrastructure:
  • Windows + Linux based hi-tech computer systems.
  • 3500 sq. feet office space with sitting capacity of 250 people in three shifts.
  • 2 MBPS line with load balancing for 99.99% uptime.
  • Up to 8 hrs UPS backup for whole facility.
  • Maximum security to your data via hardware and software firewall and antivirus.
  • 24x7 access to the VoIP so that your team can talk to you all the time.
  • 24x7 live camera access to see your team working for you.

High quality Resources:
  • Top quality experienced resources to support Windows and Linux based control panels and servers.
  • Deeper understanding of all widely used Control Panels.
  • All support agents have done MRSP (Minimum Requirement Skills Program) for hosting support.
  • Replacements guaranteed with in 24 hrs if any of the team member is not performing as per your expectations.
  • One project manager available all the time to resolve any internal issue.

Maximum Transparency:
  • Select the Dedicated plan and review the resumes of available resources.
  • Select the resources that suite best to you and schedule the interview
  • Talk to the resources online ( chat + webcam) or via phone
  • Take a peek at the workplace via live CCTV, watch your team working 24x7 on your mobile, PDA, laptop or computer.
  • Sign NDA and SLA for assured service quality.

For further details please send your inquires or visit our website.. You can also send the request From here. If you want us to call you please mail us your details i.e. your name and number , time to call and city / country you are from. One of our representative will get in touch with you.

Note: Please note that the "Live Chat" on our website is not for sales support , it may not be active 24x7 for this offer. If you have any question the best way is contact us via e-mail
or From our website

Thank you.
Engagement Manager
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