VoIP PBX Solutions For Businesses....What To Look For
Business communications has always been a challenging arena for management....subject to cost, function, reliability, and other pressures and concerns. The emergence of VoIP technology....and specifically application to PBX systems via IP based protocols....has provided an enormous opportunity for companies to reap many benefits.
I have been in a quandry over hosted VOIP. My company Gigabitsdirect.com sells network hardware to brokers, system integrators, telecom and cable providers, and end users. We rely heavily on both the internet and our "trusted" hosted VOIP system to generate business. The problem with hosted VOIP is that there's way too many moving parts. You have a network connection (T1, Cable Broadband, WiMax), Internal LAN, and the DataCenter who hosts the VOIP Switch. Say your phone system goes down. You can't make calls, so you call your voip provider on you cell phone (because that's the only means of communication you have). He will quickly point out the problem is with Latency on your internet connection, or its an internal lan problem. It's never their fault. My overall feeling is that it's not quite ready for prime time. By the time it is ready, there will likely be something more robust...the next disruptive technology.
Most businesses are into IP PBX due to the fact that it offer features that can unify all communication devices between central office and satellite offices. Besides the system has a minimum hardware and software requirements making it very cost effective.