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Support - 8/10 Whenever I have a problem answered very promptly. Usually within 20 minutes. The longest I had to wait for a normal question was 39 minutes (but who is counting ). Reboot requests however are always answered very quickly. I can not remember a time where it has taken longer than 15 minutes to reboot and trust me... i have posted tickets at almost every time imagionable.
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no need now theyve installed ROD on most servers with the dc retro fit.
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Support - 8/10 Whenever I have a problem answered very promptly. Usually within 20 minutes. The longest I had to wait for a normal question was 39 minutes (but who is counting ). Reboot requests however are always answered very quickly. I can not remember a time where it has taken longer than 15 minutes to reboot and trust me... i have posted tickets at almost every time imagionable.
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totally agree, ticket system is horrible.