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Old 09-24-2004, 05:08 AM
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We do, but we prefer to use our LIVE chat system, or our support desk so that all inquiries are recorded for increased support performance.

This allows a new tech coming on shift to view all notes and occurences on the issue at hand, it also allows techs to review the matter with more detail as it is all recorded.

Our support desk is just as fast as chatting with us, it is monitored 24/7 and all techs who are on shift receive notice of a new ticket within 5 seconds of its submission.

Mike -

Hit me up on my instant messengers above, lets see what I can do for you.

Last edited by Magg; 09-24-2004 at 05:11 AM.