Slightly biased, as I work for another Managed Hosting Company.
From the customers that have migrated to us from Rackspace, they have not had the greatest levels of support in comparison to what they were paying. We've also been advised that they are relatively inflexible to your real needs - somewhat "Oh, that’s not part of our standard offering... well, we can't really do that/ support that, you're on your own" as opposed to "Hmm... we've not worked with that before. Let's see if we can use our collective knowledge to provide you with the solution which best fits your requirements".
As say, this is just the feedback that I have received from customers that have moved away from them, not necessarily how they treat all of their customers.
I'd also ask to look deeper into the 30% capacity claim. Is that based on CDR's, or is that based on day to day usage etc..
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