Layer42
 

Poor service, damaged hardware when they moved it.

Autorenewal of contract for another year after original contract was up without any notification etc.

Poor response to trying to get information etc.

Layer42 is evil
 

Layer42 Networks 3080 Raymond ST Santa Clara, CA 95054

this is a truly evil company. we've been their customers for one year and we found the following facts:

- there is no onsite support. they claim there is, but there is not. for example, not a single emergency ticket was ever responded. we had to drive to facility to restart equipment

- facility has frequent power failures. once they didn't even answer the phones when it happened.

- and the worst: all contracts are auto renewed, and require 60 -day notice prior to expiration. there is *only* a year option for any service. don't phase out contracts: we had cabinets and 50mbit/s bandwidth from august, then we bought much more bandwidth in december. since they do *only*anual contracts, cabinets were expiring in next august and bandwidth four months later. in order to leave, we're now faced either to waste money for 4 months of bandwidth or 8 months of cabinets. no, they explicitly won't let us buy any of these monthly.

yes, it sucks.

Layer42 staff rude and unresponsive
 

Staff doesn't respond to emails or update tickets, they must be hounded to provide updates and are often rude and almost hostile.

It can take months to have a patch panel installed or a circuit dropped into a cage or any other work

I actively discourage people from getting space from them. They are cheap, but you definitely get what you pay for.